Shipping & Delivery

The Collar Bone delivers to Malaysia & Singapore!

 

SHIPPING TO MALAYSIA:

We offer a flat rate postage of RM8. Enjoy FREE shipping when you spend a min. of RM150 and above!

PROCESSING TIME

Please allow our team 1 - 3 working days to pack and prepare your parcel for dispatch after the order is placed. Your tracking number will be sent to you via e-mail or Whatsapp after your item has been sent out. You should receive your parcel approximately 3-14 days depending on your location.

LOST/MISSING PACKAGES

The Collar Bone is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.

 

SHIPPING TIME

Shipping time varies by location. 

These are our estimates:

Location

*Estimated Shipping Time

Selangor & Kuala Lumpur

3-7 Business days

West Malaysia (Excluding Selangor & KL)

5-10 Business days

East Malaysia

8-15 Business days


*This doesn’t include our 2-5 day processing time. 

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us via live chat or e-mail us at hello@thecollarbone.co and we will do our best to help you out.

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SHIPPING TO SINGAPORE: 

We offer a flat rate postage of RM25. Enjoy FREE shipping when you spend a min. of RM300 and above with a maximum weight of 1.5kgs!


PROCESSING & SHIPPING TIME

Please allow our team 1 - 3 working days to pack and prep your parcel for dispatch after the order is placed. Your tracking number will be sent to you via e-mail or Whatsapp after your item has been sent out. You should receive your parcel approximately 7-14 days.

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LOST/MISSING PACKAGES


The Collar Bone is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.
Additional charges for re-delivery will be applicable after unsuccessful delivery attempts, should the parcel be returned to us. We are not responsible for parcels lost in the process of delivery due to the courier's negligence, and no refunds will be provided.

If you have any other questions, please contact us via live chat or e-mail us at hello@thecollarbone.co and we will do our best to help you out.